Damaged, Defective, or Incorrect Products

You may be eligible for a refund if:

• A product arrives damaged, leaking from its food packaging, or with a compromised seal.
• A product arrives defective, spoiled, or otherwise unsuitable for consumption.
• You receive a product different from the one you ordered.

Minor cosmetic damage to the outer shipping box that does not affect the products inside does not qualify for a refund. Condensation or meltwater from cooling materials does not, by itself, establish that a food box is leaking or defective.

If you suspect that a product is unsafe, do not consume it. Contact us promptly for assistance.

Delivery, Inspection & Storage

Our products are shipped frozen and require proper handling upon delivery.

Customers must arrange for their order to be collected, unpacked, inspected, and stored promptly according to the product’s storage instructions. Please monitor your tracking information and make arrangements to receive your delivery.

We do not provide refunds for deterioration or damage caused by leaving an order unrefrigerated after delivery or by improper handling, storage, or preparation.

For claims involving leakage, thawing, or spoilage, we may request:

• The delivery time recorded by the carrier.
• The time the order was collected and unpacked.
• Photographs of the shipping box, cooling materials, affected products, and box seals.
• Information about the products’ condition and temperature when unpacked, if available.
• Information about how the products were stored after delivery.

We review this information to assess whether the issue occurred during fulfillment or transit, or resulted from handling after delivery. Delayed collection does not automatically invalidate a claim for a product that was already damaged, defective, or incorrect on arrival.

How to Request a Refund

Contact us through the Contact Us page at eatalfies.com as soon as you discover a problem, preferably within 48 hours of delivery.

This reporting preference is not a storage allowance. Orders must still be collected and properly stored promptly after delivery.

Please provide:

• Your order number.
• The name and email address used at checkout.
• A description of the issue and the affected products.
• Clear photographs showing the issue.
• The product’s lot number or date code, if available.

We may request additional information reasonably necessary to assess your claim. Please retain packaging and labels where practical, but do not keep unsafe food solely for inspection.

Prompt reporting helps us investigate your concern. It does not limit rights or reporting periods provided by applicable law.

Trial, Discounted & Promotional Boxes

Introductory trial boxes, special-price boxes, and promotional purchases are not eligible for change-of-mind refunds.

They remain eligible for a refund when a product arrives damaged, defective, or incorrect, subject to this policy.

Any approved refund will be calculated using the amount actually paid after discounts, rather than the product’s full retail price.

Opened Products & Returns

For food-safety reasons, we do not accept physical returns of perishable products. Please do not send products back unless we expressly instruct you to do so.

Opening the outer shipping box to inspect your delivery does not affect your eligibility.

Products with opened food packaging are not eligible for change-of-mind returns or refunds. However, opening a food package does not automatically exclude a claim where a defect, spoilage, or incorrect product could only reasonably be discovered after opening.

When Refunds Are Not Available

Except where required by applicable law, we do not provide refunds because:

• You changed your mind or no longer want the order.
• You dislike a flavor or have a personal taste preference.
• You forgot to cancel your subscription before a renewal order was placed.
• Your trial period ended and the next subscription box had already shipped before you requested cancellation.
• Products deteriorated because of delayed collection or improper handling, storage, or preparation after delivery.

Order Cancellations

We do not accept change-of-mind cancellations after an order has been placed. This applies to trial purchases, one-time purchases, and subscription renewal orders.

Canceling your subscription stops future orders. It does not cancel or refund an order that has already been placed, processed, or shipped.

This does not affect cancellation or refund rights required by applicable law, including rights relating to an order we cannot fulfill.

Subscription Cancellations

Where disclosed and agreed to at checkout, your introductory trial purchase starts a recurring subscription. The end of the trial period does not automatically cancel your subscription.

Customers manage and cancel their subscriptions through the account portal available on our website. Our customer service team does not routinely cancel subscriptions on customers’ behalf.

To avoid the next renewal, complete cancellation before the next order is placed and before any cancellation cutoff disclosed in your subscription terms or account portal.

Please complete all cancellation steps and retain your confirmation. Removing a payment method, unsubscribing from marketing emails, or submitting a refund request does not cancel your subscription.

If you cannot access the portal, experience a technical problem, or need an accessible cancellation method, contact us promptly so we can help you stop future renewals.

Canceling a subscription does not affect a valid refund claim for damaged, defective, or incorrect products.

Approved Refunds

We will notify you after reviewing your claim.

Approved refunds will be issued to the original payment method. Depending on the issue, a refund may cover the affected products or the entire order, together with applicable taxes and shipping charges where appropriate or required by law.

Refunds will not exceed the amount paid for the applicable purchase. Your bank or payment provider may require additional processing time before the refund appears in your account.

Any replacement offered instead of a refund will require your agreement.

Your Legal Rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded, including rights relating to defective goods, non-delivery, unauthorized charges, or subscription cancellation.

Contact Us

For refund requests, delivery concerns, or help accessing your subscription account, visit the Contact Us page at eatalfies.com.